Privacy Policy - Hearth Haven Living

Hearth Haven Living (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal data is treated with the highest levels of transparency and respect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you access or use our website, hearthhavenliving.com (the “Website”), in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other applicable privacy laws.

1. Our Commitment to Privacy

At Hearth Haven Living, we prioritize data protection and privacy by design. We understand the importance of your personal data and strive to maintain a digital environment that is secure, compliant, and respectful of your privacy rights. This Privacy Policy is intended to provide you with a clear understanding of how and why your information is processed and how we protect it.

2. Scope and Controller Information

This Privacy Policy applies to all users and visitors of the Website. Hearth Haven Living is the data controller for purposes of the GDPR and is responsible for determining the purposes and means of processing your personal data.

If you have any questions or require further information, you may contact us at:
Email: [email protected]

3. Categories of Personal Data Processed

We collect various categories of personal data to provide services, manage user interactions, and improve our offerings. The data we may collect includes:

a) Usage Data
This includes information such as your IP address, browser type and version, geographic location, referring site, pages visited, session duration, device identifiers, and time stamps. We collect this information through cookies and tracking technologies to understand how users engage with hearthhavenliving.com and to optimize performance.

b) Account Data
When you create a user account, we may collect personal data including your full name, physical billing and shipping address, email address, and telephone number.

c) Profile Data
Collected through your interactions with the Website and includes your purchasing history, saved preferences, wish lists, viewed items, and behavioral data.

d) Communication Data
Data contained in emails, web forms, chat messages, customer support requests, and any other correspondence between you and Hearth Haven Living.

e) Technical Data
Including device information, operating system, hardware model, installation data, and system settings that help ensure website usability and platform performance.

f) Transaction Data
Details about payments made on our platform including ordered products, methods of purchase, transaction IDs, shipping choices, and related payment records (note: sensitive payment data is processed securely via third-party payment providers and is not stored directly by us).

g) Preference Data
Your marketing and communication preferences, expressed consents, subscriptions, and product interest information that help us tailor user experiences and marketing outreach.

4. Legal Bases for Processing

We process your personal information under the following legal bases:

– Consent: Where required, we will obtain your explicit consent before collecting or processing personal data (e.g., for marketing communications).
– Contractual Necessity: Processing is necessary for the performance of a contract (e.g., fulfilling an order you place).
– Legitimate Interests: Where it is in our legitimate interest to improve our services, secure the Website, prevent fraud, and understand user engagement — provided those interests are not overridden by your rights.
– Legal Obligation: We may process data when required to comply with applicable legal or regulatory obligations.

5. Your Privacy Rights

Under applicable privacy laws such as the GDPR and CCPA, you may have the following rights in relation to your personal data:

– Right to Access: Obtain confirmation as to whether we hold your personal data and request access to it.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data under certain legal grounds.
– Right to Restriction: Request limitation of data processing in certain circumstances.
– Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
– Right to Object: Object to processing based on legitimate interests or direct marketing.
– Right to Withdraw Consent: Where processing is based on consent, this may be withdrawn at any time.
– Right to Non-Discrimination (CCPA): You will not receive discriminatory treatment for exercising your privacy rights.

To exercise your rights, you may contact us at [email protected].

6. Data Security Measures

We implement rigorous organizational and technical safeguards to ensure the integrity, confidentiality, and availability of your personal data, including:

– HTTPS encryption for all data transmitted to and from hearthhavenliving.com
– Role-based access control and restricted data access for internal personnel
– Frequent data back-ups and secure server storage
– Regular security audits and system vulnerability assessments
– Staff training on confidentiality and data protection obligations

While no system is fully immune to unauthorized access, we make all reasonable efforts to prevent security breaches and mitigate their impact.

7. International Data Transfers

We may transfer personal data to service providers or systems located outside your jurisdiction, including countries not deemed to offer equivalent data protection standards. In such cases, we apply appropriate safeguards, such as:

– Standard Contractual Clauses (SCCs) approved by the European Commission
– Binding Corporate Rules and Data Processing Agreements
– Ensuring partner compliance with regional laws such as GDPR and CCPA

8. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory obligations. Typical data retention periods include:

– Account and Transaction Data: Retained for up to 7 years for accounting, audit, and legal compliance
– Communication Data: Retained for up to 2 years
– Preference and Marketing Data: Retained until you withdraw consent or unsubscribe
– Technical and Usage Data: Retained in anonymized form for analytics purposes

Upon expiration of a retention period, personal data is securely deleted or anonymized.

9. Cookie Policy

We use cookies and similar technologies on hearthhavenliving.com for various purposes:

– Essential Cookies: Necessary for website functionality, such as shopping cart management and secure login
– Functional Cookies: Enhance user convenience by remembering settings and preferences
– Performance & Analytics Cookies: Allow us to measure site usage, performance metrics, and improve user experience
– Targeting & Advertising Cookies: Deliver tailored content and relevant adverts based on your browsing history

Third-party cookies may also be used for analytics and advertising purposes, and these providers are subject to their own privacy policies.

10. Cookie Management and Compliance

You can manage your cookie preferences through our website banner or settings page, compliant with GDPR and CCPA requirements. Your options may include:

– Accepting or rejecting non-essential cookies
– Configuring browser settings to block or delete cookies
– Requesting details on third-party cookie usage

Refusing cookies may impact certain features or services of the Website but your ability to browse and purchase will not be affected.

11. Children’s Privacy

Hearth Haven Living does not knowingly collect or process personal information from children under the age of 13. If we become aware that a child under 13 has provided personal information through our platform, we will take steps to promptly delete such data. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at [email protected].

12. Policy Updates

We may revise this Privacy Policy as our practices, services, or legal obligations evolve. Updates will be published on hearthhavenliving.com, and where legally required, we will notify you by email or site notice. Continued use of the Website indicates your acknowledgment of changes.

13. Contact Us

For any privacy-related questions, concerns, or rights requests, please contact us using the following details:

Email: [email protected]
Website: https://hearthhavenliving.com

We are dedicated to ensuring the lawful, fair, and transparent processing of your personal data and fostering a trust-based relationship with all users of https://hearthhavenliving.com. Your privacy is our priority.